Thom Kearney (15)
Loving the complexity theme this morning at #fwd50 trying to solve complex problems with approaches that work with complicated problems does not work with complex issues according to @tomski. Every public servant, especially leaders should know the difference. The key is the feedback loop.
Early morning bookclub with @pahlkadot at #fwd50 ...the #gov20 journey continues:)
https://nusum.wordpress.com/2010/05/11/thomas-goes-to-washington/
For those of you that are curious here is an excellent introduction to complexity and the public service https://markfoden.com/clockcat #fwd50 #Podcast @markfoden
Message for leaders who want to enable the change we need. #FWD50 https://nusum.wordpress.com/2018/12/01/protect-the-deviants/
On the subject of #podcasts here is one I have been enjoying recently https://www.wgbh.org/podcasts/the-big-dig on the topic of building big things. #FWD50
"Outcomes are independent of solutions" is an important concept to remember. #FWD50
Another aspect of dealing with complexity is collaboration #FWD50 Mirko Kleiner
What if we made lived experience a valid job requirement? @marthaedwards #FWD50
Interesting insights from Martha Edwards, one of which is how people feel after interacting with your service is important. If we can't trust people can we at least make them feel trusted? #FWD50