Thom Kearney (15)
Loving the complexity theme this morning at #fwd50 trying to solve complex problems with approaches that work with complicated problems does not work with complex issues according to @tomski. Every public servant, especially leaders should know the difference. The key is the feedback loop.
For those of you that are curious here is an excellent introduction to complexity and the public service https://markfoden.com/clockcat #fwd50 #Podcast @markfoden
What if we made lived experience a valid job requirement? @marthaedwards #FWD50
Message for leaders who want to enable the change we need. #FWD50 https://nusum.wordpress.com/2018/12/01/protect-the-deviants/
#FWD50
the plan is the plan until it changes - need to start with the understanding that the solution is unknowable at the start. "Go where the hamsters are friendly."
Interesting insights from Martha Edwards, one of which is how people feel after interacting with your service is important. If we can't trust people can we at least make them feel trusted? #FWD50
Early morning bookclub with @pahlkadot at #fwd50 ...the #gov20 journey continues:)
https://nusum.wordpress.com/2010/05/11/thomas-goes-to-washington/
Test and learn
A couple of take aways.
Show the thing even if it's tiny.
#FWD50