Heidi Wang (11)
At the forefront of my mind this morning listening in to #fwd50 is the power imbalance at the center of the relationship between a person and a government. The starting point can’t be the “service window” because those are the marginal outputs of an inequitable systems/policies/laws, not the source. Ie. Having smoother digital experiences with the govt in applying for services doesn’t improve trust in govt for marginalized communities experiencing police violence.
All morning everyone kept checking the time and saying I gotta go hear Sean speak! A full house for @sboots’s talk on “Revolution, not evolution, for federal public service delivery” at #FWD50
Day 1 of @fwd50! Already getting to catch up with so many of the #GCData faves over coffee and croissants. Counting down to the opening keynote with Liz Christie and Suzie Lim Garrard 🕰️
