"what's the cost of trusting people? Worst case scenario, a sick person gets health care" - @marthaedwards #fwd50 🔥
Loving the complexity theme this morning at #fwd50 trying to solve complex problems with approaches that work with complicated problems does not work with complex issues according to @tomski. Every public servant, especially leaders should know the difference. The key is the feedback loop.
Tom Loosemore said today, “Luck plays an important part in everyone’s lives.” And I think that should be recognized and talked about more. Right place at the right time. #smallthoughts #fwd50
"Every deputy minister should have their chief of staff, but also their chief of technology. Same for political leaders. To help choose and solve the right problems." Hillary Hartley in conversation with Angelica Quirarte @quepol @fwd50 #fwd50
“The question we have to keep asking ourselves is: are we asking too much of people? Is this a reasonable amount of rigour? Do we care more about keeping the wrong people out, or about letting the right people in?” Martha Edwards #fwd50 @marthaedwards
“There’s two models of care: innocent until proven guilt and guilty until proven innocent” Governments need to decide how they approach caring for people and often the default is the latter. “But what is the cost of not trusting people?” Martha Steward on trust and government at #fwd50 #servicedesign #humancentreddesign #gcdigital #gcdata
“How do we get government to trust people?” and “what do we care more about - keeping the wrong people out or helping the right people in?” powerful questions from Martha Edwards on the burden placed on people to be able to access the services and products they are entitled to and eligible for #fwd50 #humancentreddesign #servicedesign #gcdigital #GCdata
“What if our number one priority was to deliver government services that made people feel agency, and empowered, and a sense of control?” Martha Edwards #fwd50 @marthaedwards
“Test the thing that matters.” @tomski #FWD50 Could be a policy, a process, a small idea. Use this feedback loop for everything, but don’t wait for a big bang.
