FWD50

@Monxerxz Last year this book made a big splash at #FWD50 https://www.hackyourbureaucracy.com/

Loving the complexity theme this morning at #fwd50 trying to solve complex problems with approaches that work with complicated problems does not work with complex issues according to @tomski. Every public servant, especially leaders should know the difference. The key is the feedback loop.

"There's more of a community now, across digital teams. Where will things be 10 years from now?" Angelica Quirarte #fwd50

Talks at #FWD50 are really making me think we need to move towards a product management model, with empowered, multidisciplinary service teams.

I'm taking the opportunity to reshare a little thing I had wrote that briefly touched on this (and what we can do in the meantime, in the context of the GC web presence): 

https://www.davidpepin.ca/billets/maintain-improve-transform/

Fernanda and Skaidra talking about digital innovation in Mexico City. "We have 2,500 services and procedures offered by the city and only 8 are offered online." #fwd50 @fwd50

Seen on a sticker at #fwd50" Build a team not a product" apparently from @tomski

“It’s not an agile software team with some policy people bolted on. It’s radically different.” @tomski #fwd50

“What if our number one priority was to deliver government services that made people feel agency, and empowered, and a sense of control?” Martha Edwards #fwd50 @marthaedwards

“It's radical. But it's also obvious. Be brave. Be radical.” @tomski #fwd50

Home from fail fest at #FWD50

Getting ready for day 2 of @fwd50 after an impromptu morning book club with Jen Pahlka in the lobby. #fwd50

Early morning bookclub with @pahlkadot at #fwd50 ...the #gov20 journey continues:)

https://nusum.wordpress.com/2010/05/11/thomas-goes-to-washington/

“The design-build-operate process, in pejorative terms. The ‘accidental how’.” @tomski #fwd50

“Shout-out to CDS, I miss you! But I'm also excited about having been able to incubate CDS within TBS but that they are now in a place where they can scale their impact.” Catherine Luelo #fwd50

I have literally no sense of scale for this talk about agile procurement of trains from living in Ottawa to be honest. “Can you imagine it taking 8 years to have trains?” Yes? Is that fast? Slow? #fwd50 #ottawa #octranspo

For those of you that are curious here is an excellent introduction to complexity and the public service https://markfoden.com/clockcat #fwd50 #Podcast @markfoden

“Even (as governments) if we can't trust people, in our core and in our policies, we can still make people feel trusted. That's really what matters – what people feel, when they're trying to access services, that will affect them or change their lives.” Martha Edwards #fwd50 @marthaedwards

“For 13 years it's been my job to advocate for users. We expect a lot of trust from people, as governments, but we don't give a lot of trust back.” Martha Edwards #fwd50 @marthaedwards @fwd50

“The message I'd have for the team, and it might not be super motivational, but it's that: hard things are hard.” Catherine Luelo #fwd50 @fwd50

I do think (and I've said it before) that it all needs a refresh - or at least a formal reflection. It has been a decade plus and there is too much dogma now. We (and I'm part of the problem) failed to be agile about it all - we missed out on the interate, iterate, iterate element! #fwd50