FWD50

Do we consider digital a “discipline” or “a way of working” in government? - Robyn Scott from Apolitical, #fwd50

I just bought Marina Nitze
& Nick Sinai
book #HackYourBureaucracy for a friend in #government. https://hackyourbureaucracy.com

After watching Marina at #FWD50 & at the IOG's #ELPdigi

I am convinced that any #CivilServant seeking to create change should read it.

I have to actually work today so I'll be listening to #fwd50 but not posting as much ;)

"Nobody is pulling the [Andon] cord in government" #FWD50

Day 1 of @fwd50! Already getting to catch up with so many of the #GCData faves over coffee and croissants. Counting down to the opening keynote with Liz Christie and Suzie Lim Garrard 🕰️

#gcdigital #gcdata #FWD50

@bethmaru I like the idea of Mastodon but for the accounts that I like to follow 50% are still on X and the other 50% seem to be mainly active on LinkedIn. Maybe @sboots’s attempt to use #fwd50 to get more public servants to be active here, can be the turning point?

@sboots thank you! Looking forward to seeing you speak at #fwd50!

@sboots Great idea and I’ll add #fwd50 to my follow hashtags! (PS if you made it shorter, it might help, like skip the optional apps for example. I just use Mastodon itself, has everything I need but will switch if I later find out I’m missing some features).

Hahaha Martha Lane Fox is awesome!

https://www.gov.uk/government/publications/directgov-2010-and-beyond-revolution-not-evolution-a-report-by-martha-lane-fox

Listening to @sboots at #FWD50

Compelled by Jacqueline Lu’s #FWD50 talk re: dtpr.io, and motivated to be involved in what she and the Helpful Places team is up to on trust + transparency in the built environment … including built trails, like this new one on Whistler/Blackcomb, where we’ve deployed sensors to better understand recreator numbers and impacts.

@sboots I was joking this morning but I really wish your talk would be longer. I am really enjoying it and the term “vaporware!” I’ll definitely use that. Are the slides available somewhere? I would love to share them with my team. #fwd50

Government code is littered with comments of "I didn't have the opportunity to get the policy intent clarified, so I made my best guess during implementation". - Jennifer Pahlka, #FWD50 Teams need to be working cross-functionally. Can't just throw business reqts/policy statements over the fence at developers and expect good results

@sboots recommending hiring outside Ottawa! I was just saying that on the back channel ;)

#FWD50

I was surprised at the Terry Beech talk. Very good.
Somebody tell him to join the Fediverse ;)

#FWD50

Passport checker lets people understand the status of their request. This is a 'small' thing that can dramatically improve how people perceive service delivery.

UXers may recognize this as the heuristic "visibility of system status", which is one of the basics of good design. #fwd50

I love the passport checker.
Being able to keep people from having to call in is a huge benefit.

#FWD50

@pahlkadot I like to try and tend the public service garden.... Good metaphor.

#FWD50

@pahlkadot "I must be on the wrong page, this is too easy to use" sometimes I think if it's easy it's the scam version of the page.

#FWD50

"Teams were enthusiastic but they were struggling with the constraints of the system." Ebony Sager #fwd50

At the forefront of my mind this morning listening in to #fwd50 is the power imbalance at the center of the relationship between a person and a government. The starting point can’t be the “service window” because those are the marginal outputs of an inequitable systems/policies/laws, not the source. Ie. Having smoother digital experiences with the govt in applying for services doesn’t improve trust in govt for marginalized communities experiencing police violence.